Refund Policy

Template — verify this matches the actual refund window configured in your Freemius dashboard before publishing.

⚠ The 14-day window below is a common default, not something already configured for you. Freemius lets you set your own refund window per plan — confirm it in your dashboard and update this page to match exactly, since a mismatch between what this page promises and what Freemius actually enforces is a real support headache to avoid.

1. Our Guarantee

If RD Performance Toolkit Pro isn't right for your site, you can request a full refund within 14 days of your original purchase — no detailed justification required, though we'd genuinely appreciate knowing why so we can improve.

2. How to Request a Refund

Refunds are processed through Freemius, our payments partner:

In wp-admin, go to Performance → License → Manage License, which opens your Freemius account page; or
Contact support directly with your order/license reference.

Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank or card provider.

3. What's Covered

The guarantee applies to first-time Pro purchases and upgrades. Renewal charges are covered if requested within 14 days of the renewal date itself.

4. What's Not Covered

Requests made after the 14-day window;
Custom development, configuration, or support services purchased separately (if any), unless explicitly stated otherwise at time of purchase;
Accounts terminated for violating the Terms & Conditions (e.g. license key abuse).

5. After a Refund

Your license is deactivated and Pro features stop working; the plugin continues to work on its Free tier exactly as before you upgraded. No data or settings are deleted.

6. Contact

Questions about a specific order: odealing.com/contact.