Check the Knowledge Base first — most questions are answered there faster than a support reply. For anything else, we're a real, direct team.
For account, billing, or technical issues — typically same business day.
Contact ODealing →Found something that doesn't work as documented? Tell us exactly what happened.
Report an issue →These details help us answer faster the first time.
Most "not working" reports come down to one of three things: a caching plugin serving an old page (clear all caches and hard-refresh), a conflicting plugin doing the same optimization twice, or a feature that's server-dependent (like WebP conversion, which needs GD/Imagick — check the Diagnostics panel).
Deactivate the plugin immediately (via FTP/file manager if wp-admin is inaccessible — rename the plugin folder), which restores your site instantly. Then contact support with the exact error text from your PHP error log — this is treated as a priority issue.
Pro customers can request configuration help through email support. Free-tier support is Knowledge Base + community-style email support, best-effort.